Frequently asked questions

The persona healthl information you sumit to Counsel MD is reviewed by doctors (MD/DO), pharmacists (PharmD), and other specialitis depending on the plan you select.

Once you select a plan, you can insert your medical notes, lab results, imaging results etc directly in the form you will submit to us. Please be sure that these files are legible and complete in nature.

Physician notes are designed for two major purposes: physician-to-physician communication using medical terminology and billing for medical services to insurance companies. Unfortunately, neither of those are patient-friendly and are almost guaranteed to create more confusion. Counsel MD attempts to de-mystify these notes and give you a simpler understanding of what is likely being said in your records.

Yes! You may select one of our plans once you have your records to upload and we will do our best to provide you clinical insights into your visit/symptoms.

Correct, we do not bill your insurance. However, we ask for your health insurance company to share with you any features of your insurance plan you may not unaware of that could benefit you. It may also help us identify healthcare access limitations you might have depending on your insurance.

In case you have not received a formal diagnosis, you may select Plan A and write your "main symptoms or chief complaint" as your diagnosis. You can also apply this to other plans. Note that in Plans B through D, you can only substitute the first diagnosis for a "main symptoms or chief complaint"

Our first priority is quality. For Plan Q, A, and B, we aim to send your report within 5 business days. Plans C and D are more thorough and utilize more resources and input from multiple healthcare professionals - these may take upto 14 business days to return.

Feel free to email us at support@counselmd.com. We will try to respond to your requests as soon as possible.

Yes, your form submission and data storage are conducted with only HIPAA-complaint software of the highest standards. We take data security very seriously.

We do not sell your data. Not for any type of leverage or any monetary benefits like many other healthcare companies. Your data is yours. We store it and may use it for internal purposes as outlined in our privacy policies.

Currently, we offer expert review within the adult age group covering most general specialties. For now, we do not cover pediatric topics.